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My Portal TV is turning my TV on and off unexpectedly.

This article applies to Portal TV  

If your Portal TV is turning your TV on and off unexpectedly:

  • Unplug your Portal TV and plug it back in again.
  • Try unplugging all other devices from your TV except for your Portal TV. If your Portal TV is working as expected, plug the other devices back in, one at a time.
  • Disable HDMI-CEC on your Portal TV.

If you’re still experiencing issues with your Portal TV turning your TV on and off unexpectedly, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated August 31, 2020
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