My Portal TV is turning my TV on and off unexpectedly.

This article applies to:Portal TV

If your Portal TV is turning your TV on and off unexpectedly:

  • Unplug your Portal TV and plug it back in again.
  • Try unplugging all other devices from your TV except for your Portal TV. If your Portal TV is working as expected, plug the other devices back in, one at a time.
  • Disable HDMI-CEC on your Portal TV.

If you’re still experiencing issues with your Portal TV turning your TV on and off unexpectedly, please contact Portal Support at portal.facebook.com/help for assistance.


Was this article helpful?

Last updated June 24, 2020
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

©2020 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.