How do we protect your privacy during human review?

This article applies to Portaland Portal TV

We have a team of vetted, trained transcription vendors and select Facebook employees who assist in reviewing “Hey Portal” voice interactions. All of our employees and vendors are subject to strict privacy and security requirements in their handling of this information. We use controlled and monitored systems to ensure that the transcription vendors and Facebook employees who are reviewing “Hey Portal” voice interactions access only the information required to complete voice services training tasks. And we protect your privacy by changing the pitch of your voice in "Hey Portal" voice interactions that are reviewed so it's difficult to identify you.

“Hey Portal” availability varies. Learn more about “Hey Portal” availability.

Note: We only review voice interactions that are stored. If you have turned off storage, or if your Portal is connected only to your WhatsApp account (and not to a Facebook Account), or if your voice interaction occurs during a WhatsApp call, your “Hey Portal” voice interactions are not stored and will not be reviewed.

Was this article helpful?

Last updated January 7, 2021
Copy Link

Looking for something else?

Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

†Extended Holiday Return Period: Products ordered November 16, 2020 through January 1, 2021 on are eligible to be returned through January 31, 2021. Return requests must be completed by end of day January 31, 2021 (local time) to be eligible. All other terms and conditions of our standard return terms apply.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of, Inc. or its affiliates. Other names and brands may be claimed as the property of others.