How does “Hey Portal” work?

This article applies to Portaland Portal TV

“Hey Portal” is a wake word that lets you use your Portal hands-free. If available to you, simply say “Hey Portal” when you want Portal to start a video call, check the weather or respond to other commands. Portal activates when it hears “Hey Portal” and gives you a visual confirmation at the bottom of the screen. When your Portal hears the wake word, it will start to record your voice interaction and send it to Facebook servers in real-time to respond to your request.

If your Portal is connected only to your WhatsApp account (and not to a Facebook account) or your voice interaction occurs during a WhatsApp call, Portal will still respond to the wake word, but your “Hey Portal” voice interactions are not stored or accessible. When you turn Portal’s microphone off, Portal won’t listen for the wake word, and voice control will be disabled.

“Hey Portal” availability varies. Learn more about “Hey Portal” availability.


Was this article helpful?

Last updated August 27, 2020
Share
Copy Link


Looking for something else?


Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

©2020 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.