How do “Hey Portal” and “Hey Facebook” voice commands work?

This article applies to Portaland Portal TV

Beginning in December, we will no longer be offering "Hey Facebook" as a wake word for Portal. Please use "Hey Portal" to interact with voice commands.

“Hey Facebook” and “Hey Portal” are wake words that let you use your Portal hands-free to make requests or ask questions using your voice. You can choose to use either “Hey Portal” or “Hey Facebook” wake word to activate a response to your voice commands. If available to you, simply say “Hey Facebook” or “Hey Portal” when you want Portal to start a video call, check the weather or respond to other commands.

Portal voice commands activate when Portal detects the wake words "Hey Portal" or "Hey Facebook" depending on which wake word you choose. Unless you turn Portal’s microphone off, Portal listens for a wake word. If Portal detects a wake word, a visual indicator appears on the bottom of the screen, and Portal will start to record and transcribe your voice interaction. This recording and transcription is sent to Facebook servers in real-time to respond to your request.

To choose “Hey Portal” or “Hey Facebook”:

  1. Tap Settings.
  2. Tap Assistants.
  3. Tap “Hey Facebook.”
  4. Below General, tap Wake Word.
  5. Tap next to Hey Portal or Hey Facebook to choose your wake word.

WhatsApp Accounts

If your Portal is connected only to your WhatsApp account or your voice interaction occurs during a WhatsApp call, Portal will still respond to the wake word, but your voice interactions are not stored or accessible. Voice interactions occurring during a WhatsApp call are not sent to Facebook servers.

“Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.


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Last updated November 10, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid November 30, 2021 (12:00 am PT) – January 2, 2022 (11:59 pm PT). Limit 4 devices per transaction. Valid on qualifying purchases at http://portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rainchecks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles, or coupons; provided, however, a valid discount code received through the Portal Referral Program may be combined with this offer pursuant to the Program's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice. Void where prohibited.

Extended Holiday Return Period: Products ordered November 15, 2021 through January 2, 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the Products. Return requests must be completed by end of day January 31, 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

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