How does calling work on Portal?

This article applies to:Portal+, Portal (Gen 1), Portal Mini, Portal

Calling Basics

With Portal, you can make and receive calls to and from your Facebook friends and WhatsApp contacts. You can't call Messenger connections that don't have Facebook accounts.

Currently, Portal calls can only be received on Portal devices, on the Messenger app on mobile phones or tablets, on messenger.com or facebook.com, or on WhatsApp on mobile phones. Calling on messenger.com or facebook.com is only available using the browsers Chrome or Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.


Using Voice Interactions

To make a call:

Say “Hey Portal, call [contact name].” For example, “Hey Portal, call John Doe.”

“Hey Portal” may ask you to confirm which contact you’re trying to call by saying “Yes”, “No” or by saying the full name of the contact you’re trying to call.

Learn more about how to call someone using their nickname or their Facebook relationship name.

To answer a call:

Say “Hey Portal, answer.”

To end a call you can say things like:

  • “Hey Portal, hang up.”
  • “Hey Portal, end call.”
  • “Hey Portal, cancel.”

Note: Currently, “Hey Portal” is only available in English (US/Canada), and will be disabled if you select any language other than English (US/Canada) as your preferred language on your Portal. Learn more about “Hey Portal” availability.


Using the Touchscreen

To make a call:

  1. From Home, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
  2. Tap the contact you'd like to call.
  3. Make a selection to start your call.

To answer a call:

When receiving a call, tap Answer to join the call.


To end a call:

  1. During a call, tap your Portal screen to expose the call menu.
  2. Tap to end the call.

Call Features

During a call you can do things like:


Due to a higher than normal volume of contacts, our support options may be limited. We appreciate your patience during this time.


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Last updated April 29, 2020
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