Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.

Does Portal record all of my conversations? How do I know when Portal is recording?

This article applies to Portaland Portal TV

When Portal hears the wake word, “Hey Portal” or "Hey Facebook," Portal activates and you will see a visual confirmation at the bottom of the screen. Additionally, you can have Portal play a beginning and ending sound when it processes a "Hey Portal" or "Hey Facebook" voice interaction. You can turn this on in Portal Settings > Privacy.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Note: If your Portal is connected only to your WhatsApp account (and not to a Facebook account) or your voice interaction occurs during a WhatsApp call, you will still see the visual confirmation and you can still have a beginning and ending sound play, but your “Hey Portal” and "Hey Facebook" voice interactions are not stored or accessible.

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Last updated February 25, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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