Do you share my Hey Portal and Hey Facebook voice requests with anyone else?

This article applies to Portaland Portal TV

Some third party apps or services on Portal, like Spotify, will respond to your “Hey Portal” and “Hey Facebook” voice commands. In order for this to work, Portal sends information to these third party apps or services to help them provide the requested services, such as the subject of your request or a text version of your “Hey Portal” or “Hey Facebook” voice command to the third party providing that app or service.

Keep in mind that if you use a third party specific wake word like “Alexa” to activate a third party voice service, that information will be processed by that third-party service, not Facebook, and will be subject to that third party’s terms and policies.

If your “Hey Portal” or “Hey Facebook” voice interactions are stored, we may also share them with a team of vetted, trained transcription vendors and select Facebook employees who assist in reviewing voice interactions so that we can more accurately respond to your voice commands.

We also may share Portal voice interactions with a third party if the law requires us to do so.

For more details, see the Facebook Data Policy.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.


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Last updated October 27, 2021
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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Offer valid September 21, 2021 (9:00 AM PST) – October 31, 2021 (8:59 PM PST). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.