Do you share my 'Hey Portal' and 'Hey Facebook' voice requests with anyone else?

This article applies to Portaland Portal TV

Some third party apps or services on Portal, like Spotify, will respond to your “Hey Portal” and “Hey Facebook” voice commands. In order for this to work, Portal sends information to these third party apps or services to help them provide the requested services, such as the subject of your request or a text version of your “Hey Portal” or “Hey Facebook” voice command to the third party providing that app or service.

Keep in mind that if you use a third party specific wake word like “Alexa” to activate a third party voice service, that information will be processed by that third-party service, not Facebook, and will be subject to that third party’s terms and policies.

If your “Hey Portal” or “Hey Facebook” voice interactions are stored, we may also share them with a team of vetted, trained transcription vendors and select Facebook employees who assist in reviewing voice interactions so that we can more accurately respond to your voice commands.

We also may share Portal voice interactions with a third party if the law requires us to do so.

For more details, see the Facebook Data Policy.

You can set Portal voice assistant to respond to “Hey Facebook” or “Hey Portal.” Learn how to change your voice assistant settings. “Hey Portal” and "Hey Facebook" availability varies. Learn more about “Hey Portal” and "Hey Facebook" availability.

Over the next few months we are updating how your Portal’s home screen looks. Learn more about the new home screen.


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Last updated February 25, 2021
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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