How do I track my Portal order location and status?

This article applies to:Portal+, Portal, Portal TV, Portal Mini, Portal (Gen 1)

After placing an order through portal.facebook.com, you'll receive an email summary of your order. Your order status, tracking information and receipt of your order can be found on your account page.

For additional order details, like shipping address, order ID and cancellation options:

  1. Go to your account page.
  2. Select Order Details.

If you have an issue tracking your Portal order, please contact Portal Support at portal.facebook.com/help for assistance.


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Last updated June 24, 2020
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“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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