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Private by design

Portal was created with privacy, safety and security in mind. And it has clear and simple settings, so you stay in control.

Camera and microphone off

You can disable the camera and built-in microphone on Portal with a single tap or with a sliding switch. A red light next to the lens indicates that the camera and microphone are off.

Secure calls

Portal WhatsApp calls are end-to-end encrypted and Messenger calls are encrypted in transit, whether you are calling from Portal to Portal, Portal to mobile device or even Portal to desktop.

Voice interactions

If available in your language, Portal sends voice interactions to Facebook servers if it detects someone saying a Portal specific wake word such as "Hey Portal". You can view, hear and delete your Portal's voice interactions in Portal settings or on your Facebook activity log. You can also turn off storage of Portal voice interactions in Portal settings.

Smart Camera

For added security, Smart Camera uses AI technology that runs locally on Portal, not on Facebook servers. Portal's camera does not use facial recognition and does not identify who you are.

Camera cover

Use the integrated camera shutter or included camera cover if you'd like to physically block the camera lens, but still want to receive incoming calls and notifications, and use voice interactions.

Household mode

Household mode lets you confidently share your Portal with anyone in your home – without having to share all your apps and contacts. Easily limit what others can access while still allowing them the benefits of smart video calling.

Frequently asked questions

Portal was created with privacy, safety and security in mind. And it has clear and simple settings, so you always stay in control.

  • On Portal TV, Portal+ and Portal (1st Gen), you can completely disable the camera and microphone with a single tap. On the redesigned Portal and Portal Mini, a sliding switch allows you to disable the camera or physically disconnect both the camera and microphone, and they cannot be turned back on without moving the sliding switch back. A red light next to the lens indicates that the camera and microphone are off.

  • Use the integrated camera shutter or included camera cover if you'd like to physically block the camera lens, but still want to receive incoming calls and notifications, and use “Hey Portal” or Alexa.

  • To limit Portal access within your home, you can set a 4-12 digit passcode to keep the screen locked.

  • You can turn off storage or view, hear and delete your voice interactions in Portal settings.

For more information, see:

How do I turn the camera and microphone off on Portal?

How do I set up a passcode for my Portal?

How do I use Portal safely with kids in my home?

How do I access and delete my Portal voice recordings?

On Portal TV, Portal+ and Portal (1st Gen), you can completely disable the camera and built-in microphone with a single tap. On the redesigned Portal and Portal Mini, a sliding switch allows you to disable the camera or physically disconnect both the camera and built-in microphone, and they cannot be turned back on without moving the sliding switch back. A red light next to the lens indicates that the camera and microphone are off.

Use the integrated camera shutter or included camera cover if you'd like to physically block the camera lens, but still want to receive incoming calls and notifications, and use voice interactions.

For more information, see:

How do I turn the camera and microphone off on Portal?

Whether you're moving around the kitchen or chasing the kids through the living room, Portal's Smart Camera adjusts to follow the action. Smart Camera automatically widens to keep everyone in the frame.

We designed Portal with industry-leading processing capabilities. For added security, Smart Camera uses AI technology that runs locally on Portal, not on Facebook servers. Portal's camera does not use facial recognition and does not identify who you are – it uses AI technology to frame a scene. To do this, it determines whether something in the room is or isn't a person.

For more information, see:

How do I control the camera during a call on Portal?

My Portal's smart camera is having problems automatically following my movement

AI under the bonnet: Portal's Smart Camera

Facebook doesn't listen to, view or keep the contents of your Portal video calls. If “Hey Portal” is available in your language, Portal does, however, listen for the “Hey Portal” wake word, including during calls. If the wake word is detected, Portal sends a short transcript and recording of the voice interaction to Facebook. For more information on how “Hey Portal” works and what information it collects, see here.

“Hey Portal” is a wake word that lets you use your Portal hands-free. If available in your language, simply say “Hey Portal” when you want Portal to start a video call, check the weather or respond to other commands. Portal activates when it hears “Hey Portal” and gives you a visual confirmation at the bottom of the screen. When your Portal hears the wake word, it will start to record your voice interaction and send it to Facebook servers in real time to respond to your request.

A trained team may review a sample to make our voice services smarter and more accurate. You can view, hear and delete any of your “Hey Portal” voice interactions in your Facebook activity log. You can also turn off storage in Settings at any time.

When you turn Portal's microphone off, Portal won't listen for the wake word, and voice control will be disabled. You can view, hear and delete your Portal's voice interactions in Portal settings or in your Facebook activity log, and you can manage whether Facebook stores your voice interactions in Portal settings. For more information about “Hey Portal” voice interactions, see here. If you have Alexa enabled on Portal, you can manage your Alexa voice history in the Alexa app.

When you use Portal, we collect information in a similar way to other Facebook products. Some of this information, including the fact that you logged in to your account, made a call or how often you use an in-call feature or app, may be used to inform the ads that you see across Facebook. For example, if you make lots of video calls, you might see some ads related to video calling.

Facebook does not listen to, view or keep what you say or what your camera captures on a Portal call.

We do offer in-call features that may capture portions of your calls. Such as when you use “Hey Portal” during a call. For more information, see here. Facebook does not use what you say on a Portal audio or video call for advertising.

Portal does not show ads from Facebook. Some third-party services on Portal (e.g. music partners) may embed ads in their content in the same way they do when providing their services on other devices. Facebook does not use anything you say on a Portal video call or any of your voice interactions for advertising.

Portal is designed to help you connect more often with your loved ones. With Portal, you can call, and be called by, your Facebook friends, as well as WhatsApp contacts (if you log in with WhatsApp). You can also save Facebook or Whatsapp contacts as favourites on the Portal home screen for quick access. If you share your device with another owner, that owner's Facebook or Whatsapp contacts can also call your Portal and be called from your Portal.

For more information, see:

Who can I call or receive calls from on Portal?

How does calling work on Portal?

Your Portal video calls do not show up in your Facebook News Feed, but can be seen in your Messenger or WhatsApp conversation history. The Facebook News Feed is not available on Portal and Portal can only display certain information from your friends' Facebook profiles, such as birthdays and photos that your chosen favourites post or are tagged in if you choose to enable these features.

Stored “Hey Portal” voice interactions are kept on Facebook servers for up to three years. We delete "false wakes" within 90 days of detection. When we delete voice interactions, they will no longer appear in your Portal settings or Facebook activity log and will be deleted from our systems. You can always delete your “Hey Portal” voice interactions in Portal settings or your Facebook activity log. Alternatively, you can turn off storage of your “Hey Portal” voice interactions in Portal settings.

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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless Internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Portal, Portal TV, Portal Mini, Portal Go and Portal+ sale: Offer valid from 14/11/2021 (16:00 PT) until 30/11/2021 (15:59 PT). Limited to four devices per transaction. Valid on qualifying purchases at portal.facebook.com, while supplies last. Product availability varies: some items may not be in stock. No rain checks offered. Not valid on prior orders or purchases. Offer is non-transferable and not valid for cash or cash equivalent. Cannot be combined with other offers, discounts, bundles or vouchers; provided, however, a valid discount code received through the Portal Referral programme may be combined with this offer pursuant to the programme's terms. Savings automatically applied at checkout. Offer may be cancelled or modified at any time without notice.

Extended festive season return period: Products ordered from 15 November 2021 until 2 January 2022 on portal.facebook.com are eligible to be returned within sixty (60) days from the date of your receipt of the products. Return requests must be completed by end of day on 31 January 2022 (local time) to be eligible. Standard return terms set forth above otherwise apply.

©2021 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal from Facebook and the Facebook logo are trademarks of Facebook, Inc. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.