Legal Documents

Supplemental Portal Data Policy

Portal (and other Portal-branded products, together, “Portal”) is a platform that helps you connect with family and friends, share content and experiences with the people you care about, and discover photos, music, videos, and other content. Portal is a Facebook Product and is available to users who have an active and valid Facebook, WhatsApp, and/or Workplace account. The Facebook Data Policy (available at www.facebook.com/policy/) describes the information we process to support Facebook Products (as defined in the Facebook Data Policy and available here), including Portal and Facebook Products available on Portal, like Facebook Watch and Messenger. This Supplemental Portal Data Policy supplements the Facebook Data Policy by explaining the additional information we process to support Portal and providing more detail about how we process that information.

What kinds of information do we collect?

  • In addition to the information described in the Facebook Data Policy under “What kinds of information do we collect?”, Portal collects the following categories of information when Portal is used:

    • Camera and audio information: When Portal's camera and microphone are on, which you can control, we collect camera and audio information, including the following:

      • Call Information. When using Portal's camera or microphone to make a call, we collect technical information about the call, such as volume level, number of bytes received, or frame resolution. Facebook does not listen to, view, or keep the contents of calls on your Portal unless a Portal specific wake word is detected or the microphone button is pressed (if your device supports a microphone button) during these calls. In these cases, Portal may record background conversation or other ambient noise, as described in “Voice Interactions” below.

      • Smart Camera. Portal’s Smart Camera technology automatically pans and zooms to keep everyone in frame while Portal is being used. When the camera and microphone are on, Portal processes, on the device only, information to keep you and others in frame, such as how many people are in view of the camera and where they are in relation to the camera and microphone. This information is sent to Facebook only as summary statistics for improving the Smart Camera, or as part of the automatic crash logs described below, or where you choose to do so, such as by filing a bug report.

      • Voice Interactions. Where available, you can alert Portal that you want to talk by using a wake word or, for devices that use a microphone button, pressing the microphone button. To activate Portal, you can use Portal specific wake words, (i.e., words you use to talk to Facebook on Portal), and third-party specific wake words, (i.e., words you use to talk to a third-party voice service on Portal). Unless you turn Portal’s microphone off, Portal listens for a wake word. If Portal detects a wake word, a visual indicator appears on the bottom of the screen. If a Portal-specific wake word is detected, we collect these voice interactions, which may include ambient noise or background conversation. In some instances, these recordings may also include voice interactions where Portal has mistakenly detected a Portal-specific wake word, even if you did not say it. In most cases, you can view, hear, and delete voice interactions, and can also turn off storage of voice interactions in your settings. Learn more about the voice interactions Portal collects and how you can control the collection and use of your voice interactions by visiting the Voice Assistant FAQs.

    • Environmental Data: We use device sensors to collect environmental data from and about Portal, such as ambient light, when the device is on.

    • Device Performance and Reliability: We collect information about Portal's performance and device attributes, including crash reports, system logs and settings, and third-party service usage when the device is on. Similar to other devices, when Portal experiences a crash, a log about the crash is sent to Facebook that may include small fragments of information from the camera and microphone among other information (such as contact information) in use at the time of the crash. These crash logs are only retained and used to diagnose problems with Portal devices or other apps and services used on Portal.

    • Information and content provided to Portal: We collect information provided directly to Portal, such as names and contact information. We also collect content created while using Portal’s features, including pictures, videos, drawings, and notes, to provide these features.

    • Third-party services: When a third-party service is used on Portal, we collect information about the use of the service including how often and for how long it is used, crash log information when it crashes, and an authorization token, if it requires a log in. Some third-party services share information with us when the service is used on Portal. For example, when a third-party music integration is used, they transfer information like song name to us when that song is played on your Portal. To learn about how third-party services process your information, please refer to their terms and privacy policies.

How do we use this information?

In addition to the uses of information described in the Facebook Data Policy under “How do we use this information?”, Portal uses the information we collect in the following ways:

  • Detect engagement with Portal. We use the information Portal collects to automatically detect interactions with the device. This empowers Portal to do things like wake automatically when its camera detects movement.

  • Regulate your Portal device. We use environmental and device performance data to help regulate and enhance the performance of your Portal. For example, automatically controlling the device temperature and screen brightness.

  • Improve performance and reliability. We use device performance and reliability data to help improve Facebook devices and products. By analyzing device performance and reliability, we can improve the hardware and software that powers your experiences with Facebook, including Portal.

  • Offer and improve voice services. Portal automatically detects a Portal-specific wake word so that it can respond to voice commands. If your Portal is connected to a Facebook account, we analyze and review these voice interactions using human and machine processes to improve, troubleshoot, and train our speech recognition systems, to maintain the integrity of our Products, and to promote safety on and off Facebook. Learn more by visiting the Voice Assistant FAQs.

How is this information shared?

In addition to the sharing of information described in the Facebook Data Policy under “How is this information shared?”, Portal shares the information we collect in the following ways:

  • Owners with whom you share your Portal. If an Owner (as defined in Portal's Supplemental Terms of Service) chooses to add one or more Owners to a Portal, each Owner may be able to access and delete certain information (such as recordings and transcripts of voice interactions), even if that information is from another Owner or others who have access to the Portal. Each Owner can also change Portal Settings and add or remove Owners from your Portal. If an Owner is removed from a Portal or deletes their account, information associated with that Owner may still be accessible to others who have access to your Portal, including voice interactions and access to a third-party service connected to that Owner.

  • People who have physical access to your Portal. Anyone who has physical access to your Portal and Portal passcode (if enabled) can access certain information on the Portal, like the contacts of Owners, their availability, and their photos or videos, as well as make audio or video calls. You should also consider situations when people may be able to see the content that is displayed on your Portal (for example, when somebody walks past when your photographs are being displayed on your Portal).

  • Third parties for product improvement and legal compliance. If your Portal is connected to a Facebook account, we share recordings and transcripts of voice interactions with vendors and service providers who assist us in improving, troubleshooting, and training our speech recognition systems. We may also share voice interactions with third parties where we have a good faith belief that the law requires us to do so.

  • Third parties to facilitate use of third-party services on Portal. When third-party services are used on your Portal, we share information with these third parties about your Portal device, such as device name, IP address, and zip code, as well as other information to help them provide the requested services. For example, when you use a Portal-specific wake word to request a third-party service, we may share the text or subject of your request with that third-party. These third-party services can also collect information directly from your Portal, including device information and information about use of their service (e.g., the songs you listen to), as well as any other information you choose to share with them (e.g., your Facebook profile information if you log into the third-party service using your Facebook account). If a third-party voice service is used on Portal that is activated by a wake word that is specific to that service, voice information will be processed by that third-party voice service, not Facebook. The information collected by these third-party services is subject to their own terms and policies, not this one.

Privacy notice for California residents

If you are a California resident, you can learn more about your consumer privacy rights by reviewing the California Privacy Notice.

Further information and how to contact Facebook

If you have any questions or complaints relating to the Facebook Data Policy or this Supplemental Portal Data Policy, or wish to learn more about your choices regarding the information collected through your Portal, please refer to the Voice Assistant FAQs, your Facebook Settings or the “How to contact Facebook with questions” section of the Facebook Data Policy.

Date of Last Revision: January 8, 2021

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Portal voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

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