Legal Documents

Portal Health and Safety Warnings

Portal|Portal+

Portal

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal for any reason, even when unplugged.
Select an appropriate power source for your Portal AC adapter:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Portal AC adapter works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Do not plug multiple electric devices into the same wall socket with Portal. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal or any wires connected to your Portal during a lightning storm.

Only use the included AC adapter with your Portal:

  • If the AC adapter or cord appears damaged, discontinue use immediately and contact customer support for a replacement power cord.
  • Do not use the Portal AC adapter with other devices.
  • Do not pull on the cord to unplug. To disconnect the Portal from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal. Do not allow children to play with cables or AC adapter.

Keep Portal and its AC adapter away from water and other liquids.

  • Do not use your Portal near sinks, showers, pools, or other areas where it might get wet.
  • Do not spill food or drink on your Portal.
  • Do not attempt to dry your Portal with an external heat source, such as a microwave oven or hair dryer.

Keep Portal away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal

  • Portal is for indoor use only.
  • Portal is meant to be used as a table-top device. Set up your Portal on stable flat surfaces only. Improper placement of Portal or its cord could cause Portal to tip, which could lead to injury, damage Portal, or both.
  • Your Portal may get warm during use, which is normal. Set up Portal in a well-ventilated, climate-controlled location.
  • Before moving your Portal, shut off and unplug. Use the provided handle for carrying. Lifting Portal by the display could damage Portal or its display.
  • Clean your Portal with a soft dry cloth. Do not use abrasives or harsh chemicals.
  • Clean only the outside of the Portal. Do not attempt to open up Portal, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
  • Do not use compressed air to clean the Portal.
  • Using your Portal with non-approved third-party accessories or equipment may affect your Portal’s performance and could cause serious injury or death. Damage from third-party accessories or equipment may void your Portal’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Device

  • If your device needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal. Doing so may damage your Portal, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may void your limited warranty.

Other Safety Considerations

  • WARNING. Choking Hazard. Camera cover is a small part. Keep away from children under 3.
  • Children should only use Portal under adult supervision.
  • If you have any medical condition or experience symptoms that you believe could be affected by Portal or flashing lights (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician prior to using Portal. Stop using Portal immediately and consult a doctor if you experience serious or persistent symptoms.

Using Your Portal Around Other Electronic Devices

  • WARNING. Your Portal contains magnets and emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators), consult with your physician or the manufacturer before using Portal. Failure to do so may lead to property damage, injury, or death.
  • Portal generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal+

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal+ for any reason, even when unplugged. Your Portal+ is a high-voltage device and opening or disassembling could cause electric shock or other injury.

Select an appropriate power source for your Portal+:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Portal+ works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Use only a grounded AC outlet that fits the power cord’s three-wire grounding plug (a plug that has a third grounding pin). If you are unable to insert the plug into an outlet because the outlet is not grounded, contact a qualified electrician to replace the outlet with a properly grounded outlet.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Plug power cord into Portal+ first, then into wall outlet.
  • Do not plug multiple electric devices into the same wall socket with Portal+. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal+ or any wires connected to your Portal+ during a lightning storm.

Only use the included power cord with your Portal+:

  • If the power cord appears damaged, discontinue use immediately and contact customer support for a replacement power cord.
  • Do not use the Portal+ power cord with other devices.
  • Do not pull on the cord to unplug. To disconnect the Portal+ from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal+. Do not allow children to play with cables or cords.

Keep Portal+ and its cord away from water and other liquids.

  • Do not use your Portal+ near sinks, showers, pools, or other areas where it might get wet.
  • Do not spill food or drink on your Portal+.
  • Do not attempt to dry your Portal+ with an external heat source, such as a microwave oven or hair dryer.

Keep Portal+ away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal+

  • Portal+ is for indoor use only.
  • Portal+ is meant to be used as a table-top device. Set up your Portal+ on stable flat surfaces only. Improper placement of Portal+ or its cord could cause Portal+ to tip, which could lead to injury, damage Portal+, or both. Take care when shifting from portrait or landscape orientation to the other orientation.
  • Your Portal+ may get warm during use, which is normal. Set up Portal+ in a well-ventilated, climate-controlled location.
  • Before moving your Portal+, shut off and unplug. Use the provided handle for carrying. Lifting Portal+ by the display could damage Portal+ or its display.
  • Clean your Portal+ with a soft dry cloth. Do not use abrasives or harsh chemicals.
  • Clean only the outside of the Portal+. Do not attempt to open up Portal+, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
  • Do not use compressed air to clean the Portal+.
  • Using your Portal+ with non-approved third-party accessories or equipment may affect your Portal+’s performance and could cause serious injury or death. Damage from third-party accessories or equipment may void your Portal+’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Device

  • If your device needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal+. Doing so may damage your Portal+, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may void your limited warranty.

Other Safety Considerations

  • WARNING. Choking Hazard. Camera cover is a small part. Keep away from children under 3.
  • Children should only use Portal+ under adult supervision.
  • If you have any medical condition or experience symptoms that you believe could be affected by Portal+ or flashing lights (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician prior to using Portal+. Stop using immediately and consult a doctor if you experience serious or persistent symptoms.

Using Your Portal+ Around Other Electronic Devices

  • WARNING. Your Portal+ contains magnets and emits radio frequencies that may interfere with personal medical devices such as pacemakers, hearing aids, and defibrillators), consult with your physician or the manufacturer before using Portal+. Failure to do so may lead to property damage, injury, or death.
  • Portal+ generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Date of Last Revision: October 19, 2018

Get emails from Facebook about Portal and other Facebook hardware products.

©2018 Facebook, Inc. or its affiliates. All rights reserved. Facebook, Portal, Portal+ and the Facebook logo are trademarks of Facebook, Inc. For sale in the United States only. Call friends and family anywhere in the world Messenger is available on their tablet or smartphone. *$50 Off Any Single Portal. Offer valid on qualifying purchases at portal.facebook.com now through 12/24/18 at 11:59 PM PDT and shipped within the 50 United States or D.C. Cannot be combined with other offers or discounts. Discount automatically applied at check out. Not valid on prior purchases. Not valid for cash or cash equivalent. Limit four (4) devices per transaction. Facebook Technologies, LLC reserves the right to cancel or modify this offer at any time without notice.