Legal Documents

Portal Health and Safety Warnings

Portal (Gen 1)|Portal|Portal+ (Gen 1)|Portal+|Portal Mini|Portal TV|Portal Go|Portal Accessories

Portal (Gen 1)

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal for any reason, even when unplugged.

Select an appropriate power source for your Portal AC adapter:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Portal AC adapter works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Do not plug multiple electric devices into the same wall socket with Portal. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal or any wires connected to your Portal during a lightning storm.

Only use the included AC adapter with your Portal:

  • If the AC adapter or cord appears damaged, discontinue use immediately and contact customer support for a replacement power cord.
  • Do not use the Portal AC adapter with other devices.
  • Do not pull on the cord to unplug. To disconnect the Portal from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal. Do not allow children to play with cables or AC adapter.

Keep Portal and its AC adapter away from water and other liquids.

  • Do not use your Portal near sinks, showers, pools, or other areas where it might get wet.
  • Do not spill food or drink on your Portal.
  • Do not attempt to dry your Portal with an external heat source, such as a microwave oven or hair dryer.

Keep Portal away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal

  • Portal is for indoor use only.
  • Portal is meant to be used as a table-top device. Set up your Portal on stable flat surfaces only. Improper placement of Portal or its cord could cause Portal to tip, which could lead to injury, damage Portal, or both.
  • Your Portal may get warm during use, which is normal. Set up Portal in a well-ventilated, climate-controlled location.
  • Before moving your Portal, shut off and unplug. Carry by the base. Lifting Portal by the display could damage Portal or its display.
  • Clean your Portal with a soft dry cloth. Do not use abrasives or harsh chemicals.
  • Clean only the outside of the Portal. Do not attempt to open up Portal, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
  • Do not use compressed air to clean the Portal.
  • Using your Portal with non-approved third-party accessories or equipment may affect your Portal’s performance and could cause serious injury or death. Damage from third-party accessories or equipment may void your Portal’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Device

  • If your device needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal. Doing so may damage your Portal, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may void your limited warranty.

Other Safety Considerations

  • WARNING. Choking Hazard. Camera cover is a small part. Keep away from children under 3.
  • Children should only use Portal under adult supervision.
  • If you have any medical condition or experience symptoms that you believe could be affected by Portal or flashing lights (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician prior to using Portal. Stop using Portal immediately and consult a doctor if you experience serious or persistent symptoms.

Using Your Portal Around Other Electronic Devices

  • WARNING. Your Portal contains magnets and emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators), consult with your physician or the manufacturer before using Portal. Failure to do so may lead to property damage, injury, or death.
  • Portal generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal

Safety Information

Use Responsibly. Read all instructions and safety information before use.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal for any reason, even when unplugged.

Select an appropriate power source for your Portal's AC adapter:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Portal AC adapter works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Take care when plugging multiple electric devices into the same wall socket with Portal. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal or any wires connected to your Portal during a lightning storm.

Only use the included AC adapter with your Portal:

  • The stand’s male end is only designed to fit in Portal in one orientation.
    • Do not attempt to force the stand to plug into Portal. If you have difficulty plugging it in, examine it to make sure the small prong is on the top and then attempt to plug in.
    • If you continue to have difficulty plugging the stand in, contact customer support at portal.facebook.com/help/. Attempting to force the stand in could lead to serious injury or damage, or both.
  • If the AC adapter or cord appears damaged, discontinue use immediately and contact customer support for a replacement.
  • Do not use the Portal AC adapter with other devices.
  • Do not pull on the cord to unplug. To disconnect the Portal from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal. Do not allow children to play with cables or AC adapter.

Keep Portal and its AC adapter away from water and other liquids.

  • Do not use your Portal near sinks, showers, pools, or other areas where it might get wet.
  • Do not spill food or drink on your Portal.
  • Do not attempt to dry your Portal with an external heat source, such as a microwave oven or hair dryer.

Keep Portal, its stand, AC adapter, and cord away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal

  • Portal is for indoor use only.
  • Portal is meant to be used as a table-top device. Set up your Portal on stable flat surfaces only. Improper placement of Portal or its cord could cause Portal to tip, which could lead to injury, damage, or both. Take care when shifting from portrait or landscape orientation to the other orientation.
    • Ensure that a USB-C cable plugged into the rear Portal USB-C port is secure, with the ends fully plugged into Portal and the other device. Failure to properly secure a USB-C cable could lead to injury or damage.
  • Your Portal may get warm during use, which is normal. Set up Portal in a well-ventilated, climate-controlled location.
  • Before moving your Portal, unplug to shut off.
  • Clean your Portal with a soft dry cloth. Do not use liquids, abrasives, or harsh chemicals.
    • Clean only the outside of Portal. Except for removing speaker cover, do not attempt to open up Portal, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
    • Do not use compressed air to clean the Portal.
  • Using your Portal with non-approved third-party accessories or equipment may affect your Portal’s performance and could cause serious injury or death. Damage from third-party accessories or equipment is not covered by your Portal’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Portal

  • If your Portal needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal. Doing so may damage your Portal, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may cause damage not covered by your limited warranty.

Using Your Portal Around Other Electronic Devices

  • WARNING. Your Portal emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators); consult with your physician or the medical device manufacturer before using Portal. Failure to do so may lead to property damage, injury, or death.
  • Portal generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal+ (Gen 1)

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal+ for any reason, even when unplugged. Your Portal+ is a high-voltage device and opening or disassembling could cause electric shock or other injury.

Select an appropriate power source for your Portal+:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Portal+ works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Use only a grounded AC outlet that fits the power cord’s three-wire grounding plug (a plug that has a third grounding pin). If you are unable to insert the plug into an outlet because the outlet is not grounded, contact a qualified electrician to replace the outlet with a properly grounded outlet.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Plug power cord into Portal+ first, then into wall outlet.
  • Do not plug multiple electric devices into the same wall socket with Portal+. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal+ or any wires connected to your Portal+ during a lightning storm.

Only use the included power cord with your Portal+:

  • If the power cord appears damaged, discontinue use immediately and contact customer support for a replacement power cord.
  • Do not use the Portal+ power cord with other devices.
  • Do not pull on the cord to unplug. To disconnect the Portal+ from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal+. Do not allow children to play with cables or cords.

Keep Portal+ and its cord away from water and other liquids.

  • Do not use your Portal+ near sinks, showers, pools, or other areas where it might get wet.
  • Do not spill food or drink on your Portal+.
  • Do not attempt to dry your Portal+ with an external heat source, such as a microwave oven or hair dryer.

Keep Portal+ away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal+

  • Portal+ is for indoor use only.
  • Portal+ is meant to be used as a table-top device. Set up your Portal+ on stable flat surfaces only. Improper placement of Portal+ or its cord could cause Portal+ to tip, which could lead to injury, damage Portal+, or both. Take care when shifting from portrait or landscape orientation to the other orientation.
  • Your Portal+ may get warm during use, which is normal. Set up Portal+ in a well-ventilated, climate-controlled location.
  • Before moving your Portal+, shut off and unplug. Use the provided handle for carrying. Lifting Portal+ by the display could damage Portal+ or its display.
  • Clean your Portal+ with a soft dry cloth. Do not use abrasives or harsh chemicals.
  • Clean only the outside of the Portal+. Do not attempt to open up Portal+, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
  • Do not use compressed air to clean the Portal+.
  • Using your Portal+ with non-approved third-party accessories or equipment may affect your Portal+’s performance and could cause serious injury or death. Damage from third-party accessories or equipment may void your Portal+’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Device

  • If your device needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal+. Doing so may damage your Portal+, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may void your limited warranty.

Other Safety Considerations

  • WARNING. Choking Hazard. Camera cover is a small part. Keep away from children under 3.
  • Children should only use Portal+ under adult supervision.
  • If you have any medical condition or experience symptoms that you believe could be affected by Portal+ or flashing lights (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician prior to using Portal+. Stop using immediately and consult a doctor if you experience serious or persistent symptoms.

Using Your Portal+ Around Other Electronic Devices

  • WARNING. Your Portal+ contains magnets and emits radio frequencies that may interfere with personal medical devices such as pacemakers, hearing aids, and defibrillators), consult with your physician or the manufacturer before using Portal+. Failure to do so may lead to property damage, injury, or death.
  • Portal+ generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal+

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open, disassemble or modify your Portal+ or its power adapter (including its power cord) (collectively, “your Portal device”) for any reason, even when unplugged. Do not use if damaged.

Shock hazard. Your Portal device is a high-voltage device and opening or disassembling could cause electric shock or other injury.

Select an appropriate power source for your Portal device:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Portal device works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Use only a grounded AC electrical outlet for your Portal device.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard electrical outlet.
  • Plug the power cord into your Portal device first, then into the electrical outlet.
  • Do not plug multiple electronic devices into the same electrical outlet with your Portal device. Overloading an outlet can cause it to overheat and may result in a fire.
  • Do not touch your Portal device or any wires connected to your Portal device during a lightning storm.
  • Only use your Portal device’s rear USB-C port to charge or power devices that are USB-C certified. Follow any instructions when connecting approved accessories to the USB-C port.

Only use the included power adapter with your Portal device (or another one that is authorized for use with this device by Facebook):

  • Periodically inspect the power adapter and power cord and connector tips, for damage or signs of wear. Do not use your power adapter or power cord if prongs, enclosure, connector cable, connector tips or any part is damaged, cracked, or exposed.
  • Do not use your Portal device’s power adapter with other devices.
  • Do not pull on the power cord to unplug from the electrical outlet. To disconnect your Portal device from the electrical outlet, pull from the base of the power adapter plug.
  • To reduce potential trip or entanglement hazards, arrange any power cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near your Portal device. Do not allow children to play with the power cord or power adapter.

Keep your Portal device, including its power cord and power adapter, away from water and other liquids.

  • Do not use your Portal device near sinks, showers, outdoors, or other areas where it might get wet.
  • Do not spill food or drink on your Portal device.
  • Do not attempt to dry your Portal device with an external heat source, such as a microwave oven or hair dryer.

Keep your Portal device away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

System Alerts. For your protection, you should take immediate action when prompted by system alerts:

  • Overheating Alert. A visual alert in the event your Portal device is overheating. If this alert appears, to reduce the risk of personal injury or property damage, immediately stop using your Portal device and let it cool down before continuing use.

Setting Up and Maintaining Your Portal Device

  • Your Portal device is for indoor use only.
  • Your Portal device is meant to be used as a table-top device. Set up your Portal device on stable flat surfaces only. Improper placement of your Portal device could cause your Portal device to tip, which could lead to injury, damage to your Portal device, or both. Take care when adjusting the angle of the screen.
  • Your Portal device may get warm during use, which is normal. Set up your Portal device in a well-ventilated, climate-controlled location.
  • Unplug your Portal device before moving it. Lift your Portal device by gripping firmly at the base on each side. Lifting your Portal device by the display or camera could damage your Portal device, its display or camera.
  • Clean your Portal device with a soft dry cloth. Do not use abrasives or harsh chemicals.
  • Clean only the outside of your Portal device. Do not attempt to open up your Portal device, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
  • Do not use compressed air to clean your Portal device.
  • Using your Portal device with non-approved accessories or equipment may affect your Portal device’s performance, could damage your Portal device or lead to injury. Damage from misuse or use with unsuitable accessories, equipment, devices, software, services or other unauthorized items or use not in accordance with your Portal documentation may void your Portal device’s limited warranty. Follow instructions that accompany any approved accessories before connecting to or use with your Portal device.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Portal Device

  • If your device needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal device. Doing so may damage your Portal device, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may void your limited warranty.

Other Safety Considerations

  • Children should only use your Portal device under adult supervision.
  • If you have any medical condition or experience symptoms that you believe could be affected by your Portal device or flashing lights (for example, seizures, blackouts, eyestrain, or headaches). Consult with your physician prior to using your Portal device. Stop using your Portal device immediately and consult a doctor if you experience serious or persistent symptoms.

Using Your Portal Device Around Other Electronic Devices

  • WARNING. Your Portal device contains magnets and emits radio frequencies that may interfere with personal medical devices such as pacemakers, hearing aids, and defibrillators). Consult with your physician or the medical device manufacturer before using a medical device near your Portal device. Failure to do so may lead to property damage, injury, or death.
  • Your Portal device generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal Mini

Safety Information

Use Responsibly. Read all instructions and safety information before use.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal Mini for any reason, even when unplugged.

Select an appropriate power source for your Portal Mini's AC adapter:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your AC adapter works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Take care when plugging multiple electric devices into the same wall socket with Portal Mini. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal Mini or any wires connected to your Portal Mini during a lightning storm.

Only use the included AC adapter with your Portal Mini:

  • The stand’s male end is only designed to fit in Portal Mini in one orientation.
    • Do not attempt to force the stand to plug into Portal Mini. If you have difficulty plugging it in, examine it to make sure the small prong is on the top and then attempt to plug in.
    • If you continue to have difficulty plugging the stand in, contact customer support at portal.facebook.com/help/. Attempting to force the stand in could lead to serious injury or damage, or both.
  • If the AC adapter, stand, or cord appear damaged, discontinue use immediately and contact customer support for a replacement.
  • Do not use the AC adapter with other devices.
  • Do not pull on the cord to unplug. To disconnect Portal Mini from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal Mini. Do not allow children to play with cables or AC adapter.

Keep Portal Mini and its AC adapter away from water and other liquids.

  • Do not use your Portal Mini near sinks, showers, pools, or other areas where it might get wet.
  • Do not spill food or drink on your Portal Mini.
  • Do not attempt to dry your Portal Mini with an external heat source, such as a microwave oven or hair dryer.

Keep Portal Mini, its stand, AC adapter, and cord away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal Mini

  • Portal Mini is for indoor use only.
  • Portal Mini is meant to be used as a table-top device. Set up your Portal Mini on stable flat surfaces only. Improper placement of Portal Mini or its cord could cause Portal Mini to tip, which could lead to injury, damage, or both. Take care when shifting from portrait or landscape orientation to the other orientation.
  • Your Portal Mini may get warm during use, which is normal. Set up Portal Mini in a well-ventilated, climate-controlled location.
  • Before moving your Portal Mini, unplug to shut off.
  • Clean your Portal Mini with a soft dry cloth. Do not use liquids, abrasives, or harsh chemicals.
    • Clean only the outside of Portal Mini. Except for removing speaker cover, do not attempt to open up Portal Mini, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
    • Do not use compressed air to clean Portal Mini.
  • Using your Portal Mini with non-approved third-party accessories or equipment may affect your Portal Mini’s performance and could cause serious injury or death. Damage from third-party accessories or equipment is not covered by your Portal Mini’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Portal Mini

  • If your Portal Mini needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal Mini. Doing so may damage your Portal Mini, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may cause damage not covered by your limited warranty.

Using Your Portal Mini Around Other Electronic Devices

  • WARNING. Your Portal Mini emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators); consult with your physician or the medical device manufacturer before using Portal Mini. Failure to do so may lead to property damage, injury, or death.
  • Portal Mini generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal TV

Safety Information

Use Responsibly. Read all instructions and safety information before use.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open up or disassemble your Portal TV for any reason, even when unplugged.

Select an appropriate power source for your Portal TV's AC adapter:

  • Confirm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your AC adapter works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard wall outlet.
  • Take care when plugging multiple electric devices into the same wall socket with Portal TV. Overloading a socket can cause it to overheat and may result in a fire.
  • Do not touch your Portal TV or any wires connected to your Portal TV during a lightning storm.

Only use the included AC adapter with your Portal TV:

  • If the AC adapter or cord appears damaged, discontinue use immediately and contact customer support for a replacement power cord.
  • Do not use the AC adapter with other devices.
  • Do not pull on the cord to unplug. To disconnect Portal TV from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal TV. Do not allow children to play with cables or AC adapter.

Keep Portal TV, its AC adapter, and the remote away from water and other liquids.

  • Do not use your Portal TV or remote near sinks, showers, pools, or other areas where they might get wet.
  • Do not spill food or drink on your Portal TV or remote.
  • Do not attempt to dry your Portal TV or remote with an external heat source, such as a microwave oven or hair dryer.

Keep Portal TV, AC adapter, and remote away from heat sources such as space heaters, heater vents, radiators, stoves, or other things that produce heat.

Setting Up and Maintaining Your Portal TV

  • Portal TV is for indoor use only.
  • Portal TV is meant to be used on a television stand or mounted on your television only.
    • Before mounting on a television or stand, ensure that your chosen television or stand is stable and in a secure position. To mount on a television or stand, follow instructions on Quick Start Guide and ensure that Portal TV is secure. Failure to confirm that the positioning is secure could result in instability, and could lead to injury or damage.
    • Ensure that all cable connections between Portal TV and your television or ethernet adapter are secure, with the ends fully plugged into Portal TV and the television, ethernet adapter, or both. Failure to properly secure the cables could lead to injury or damage.
  • Your Portal TV may get warm during use, which is normal. Set up Portal TV in a well-ventilated, climate-controlled location.
  • Before moving your Portal TV, unplug AC adapter from socket.
  • Clean your Portal TV with a soft dry cloth. Do not use liquids, abrasives, or harsh chemicals.
    • Clean only the outside of Portal TV. Do not attempt to open up Portal TV, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
    • Do not use compressed air to clean the Portal TV.
  • Using your Portal TV with non-approved third-party accessories or equipment may affect your Portal TV’s performance and could cause serious injury or death. Damage from third-party accessories or equipment is not covered by your Portal TV’s limited warranty.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Battery safety

Your Portal TV remote contains AAA batteries.

  • CHOKING HAZARD. The remote is not a toy. It contains batteries, which are small parts. Keep away from children under 3.
  • Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children until it can be repaired.
  • Keep batteries in original package until ready to use. Properly dispose of used batteries promptly.
  • The batteries in the remote are user-replaceable.
  • Do not mix old and new batteries. Replace all batteries of a set at the same time.
  • Do not disassemble, pierce, or attempt to modify batteries.
  • Risk of fire. Batteries can explode or leak if installed backwards, disassembled, charged, crushed, mixed with used or other battery types, or exposed to fire or high temperature.
  • Remove exhausted batteries from product promptly. Remove batteries before storage or extended periods of non-usage. Exhausted batteries may leak and damage your controller.
  • Refer to portal.facebook.com/help/ for proper maintenance, replacement, and disposal of batteries.

Servicing Your Portal TV

  • If your Portal TV needs service, please contact the customer support team. Details can be found at portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal TV. Doing so may damage your Portal TV, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may cause damage not covered by your limited warranty.

Using Your Portal TV Around Other Electronic Devices

  • WARNING. Your Portal TV emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators); consult with your physician or the medical device manufacturer before using Portal TV. Failure to do so may lead to property damage, injury, or death.
  • Portal TV generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal Go

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Electrical Safety

Do not open, disassemble or modify your Portal Go, its power adapter or charging dock (including its power cord) (collectively, “your Portal device”), for any reason, even when unplugged.

Shock Hazard. Do not use if damaged. Your Portal device is a high-voltage device and opening or disassembling could cause electric shock or other injury.

Select an appropriate power source for your Portal device:

  • Confirm that your electrical outlet provides the type of power indicated on the power adapter in terms of the voltage (“V”) and frequency (“Hz”). Your Portal device works when connected to a rated AC power source with 100V to 240V AC at 50Hz to 60Hz. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Use only a grounded AC electrical outlet for your Portal device.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Use only AC power provided by a standard electrical outlet.
  • Plug the power cord into the power adapter first, then plug the power adapter into the electrical outlet.
  • Do not plug multiple electronic devices into the same electrical outlet with your Portal device. Overloading an outlet can cause it to overheat and may result in a fire.
  • Do not touch your Portal device or any wires connected to them during a lightning storm.

Only use the included power adapter with your Portal device (or another one that is authorized for use with this device by Facebook):

  • Periodically inspect the power adapter, charging dock, and power cord and connector tips, for damage or signs of wear. Do not use your power adapter, charging dock or power cord if prongs, enclosure, connector cable, connector tips or any part is damaged, cracked, or exposed.
  • Do not use your Portal device’s power adapter with other devices.
  • Do not pull on the power cord to unplug from the electrical outlet. To disconnect your Portal device from the electrical outlet, pull from the base of the power adapter plug.
  • To reduce potential trip or entanglement hazards, arrange any power cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near your Portal device. Do not allow children to play with the charging dock, power cord or power adapter.

Keep your Portal device, including its power adapter, charging dock and power cord, away from water and other liquids.

  • Do not use your Portal device near sinks, showers, outdoors, or other areas where it might get wet.
  • Do not spill food or drink on your Portal device.
  • Do not attempt to dry your Portal device with an external heat source, such as a microwave oven or hair dryer.

System Alerts. For your protection, you should take immediate action when prompted by system alerts:

  • Overheating Alert. A visual alert in the event your Portal device is overheating. If this alert appears, to reduce the risk of personal injury or property damage, immediately stop using your Portal device and let it cool down before continuing use.

Battery and Charging

Your Portal device contains a rechargeable Lithium-Ion battery. Improper use of the battery or your Portal device may result in a fire, explosion, battery leakage, or other hazard. Follow these instructions to reduce the risk of injury to you or others, or damage to your product or other property.

  • The battery in your Portal device is not user replaceable or serviceable. Do not attempt to open your Portal device to access the battery, or to open, repair, or replace the battery. Please contact the customer support team if you need battery or power management support for your device.
  • Only charge your Portal device with the included power adapter and charging dock or an authorized replacement.
  • Do not attempt to charge or use your Portal device if it does not turn on after attempted charging, if it gets abnormally warm when it is used or charged, or if the battery compartment is swollen, leaking liquid, or smoking.
  • Do not disassemble, crush, bend or deform, puncture, shred, or put a high degree of pressure on your Portal device. This can cause leakage or an internal short-circuit in the battery, resulting in overheating.
  • Avoid dropping your Portal device. Dropping it, especially on a hard surface, can potentially cause damage to your Portal device and battery. Inspect your Portal device for visual damage before each use. If you suspect damage to your Portal device or battery, contact the customer support team.
  • Do not place metal objects, conductive material or magnets across the metal portions of the charging dock.
  • Do not let your Portal device get wet or come in contact with liquids. Even though your Portal device may dry and appear to operate normally, the battery contacts or circuitry could slowly corrode and pose a safety hazard. If your Portal device gets wet, contact the customer support team, even if your Portal device appears to be working normally.
  • Do not place your Portal device in areas that may get very hot, such as on or near a cooking surface, cooking appliance, iron, space heater, heater vents or radiator or in direct sunlight. Excessive heat can damage your Portal device or the battery and could cause your Portal device or the battery to explode.
  • In the event of a battery leak, do not allow battery liquid to come in contact with the skin or eyes. If contact occurs, wash the affected area with large amounts of water and seek medical advice.
  • Always ensure that your Portal device has adequate ventilation and air flow while in use or charging. Covering your Portal device with materials that significantly affect air flow may affect its performance and poses a possible risk of fire or explosion.
  • Your Portal device complies with applicable limits for industry surface temperature standards. To prevent potential low-temperature burns from prolonged direct contact, avoid direct skin contact with your Portal device for long periods of time when charging. Ensure the power adapter and charging dock are in a well-ventilated area, when in use. Do not place your Portal device under a pillow, blanket, other materials or part of your body. Users with special medical or physical conditions that impair the ability to detect heat against their skin should take special care when using your Portal device.
  • Recycle or dispose of your Portal device and battery in accordance with all applicable laws and regulations. In some areas, the disposal of certain electronic devices is strictly regulated. Do not dispose of your Portal device or battery in a fire or incinerator, as the battery may explode when overheated. Dispose of separately from household waste. Refer to https://portal.facebook.com/help/ for proper care and replacement of your Portal device. Refer to https://portal.facebook.com/legal/compliance/ for information on how to recycle your Portal device.

Setting Up and Maintaining Your Portal Device

  • Your Portal device is for indoor use only.
  • Set up and use your Portal device on stable flat surfaces only. Improper placement of your Portal device could cause your Portal device to tip, which could lead to injury, damage your Portal device, or both.
  • Your Portal device may get warm during use, which is normal. Set up your Portal device in a well-ventilated, climate-controlled location.
  • Lift your Portal device by gripping its handle on the back firmly.
  • Clean your Portal device with a soft dry cloth. Do not use abrasives or harsh chemicals.
  • Clean only the outside of your Portal device. Do not attempt to open up your Portal device, which could cause electric shock or other injury. Do not attempt to clean inside any ventilation or other openings.
  • Do not use compressed air to clean your Portal device.
  • Using your Portal device with non-approved accessories or equipment may affect your Portal device’s performance, could damage your Portal device or lead to injury. Damage from misuse or use with unsuitable accessories, equipment, devices, software, services or other unauthorized items or use not in accordance with your Portal documentation may not be covered by your Portal device’s limited warranty. Follow instructions that accompany any approved accessories before connecting to or use with your Portal device.
  • Facebook is not responsible for the content, completeness, reliability, or legality of unapproved applications, accessories, or content created or maintained by third parties.

Servicing Your Portal Device

  • If your Portal device needs service, please contact the customer support team. Details can be found at https://portal.facebook.com/help/.
  • Do not attempt to repair, disassemble, or modify your Portal device. Doing so may damage your Portal device, lead to personal injury or property damage, or both.
  • Improper or incorrectly performed service or repair may void your limited warranty.

Other Safety Considerations

  • Children should only use your Portal device under adult supervision.
  • If you have any medical condition or experience symptoms that you believe could be affected by your Portal device or flashing lights (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician before using your Portal device. Stop using your Portal device immediately and consult a doctor if you experience serious or persistent symptoms.

Using Your Portal Device Around Other Electronic Devices

  • WARNING. Your Portal device contains magnets and emits radio frequencies that may interfere with personal medical devices such as pacemakers, hearing aids, and defibrillators). Consult with your physician or the medical device manufacturer before using a medical device near your Portal device. Failure to do so may lead to property damage, injury, or death.
  • Your Portal device generates, uses, and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may affect improperly installed or inadequately shielded electronic operating systems, entertainment systems, and personal medical devices. While most modern electronic equipment is shielded from external RF signals, if in doubt, check with the manufacturer.

Portal 10" Adapter and Stand

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

  • It is important that you carefully read the Health and Safety Information for your Portal TV in addition to these warnings before use, available at portal.facebook.com/safety.
  • Shock hazard. Don’t open or disassemble your Portal or power adapter and stand, even when unplugged.
  • This power adapter and stand are for use only with your Portal. Connect power adapter and stand to your Portal before plugging it into a rated AC power source with 100V to 240V AC at 50Hz to 60Hz.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Only use the included power adapter with your Portal.
  • The stand’s male end is only designed to fit in Portal in one orientation. Attempting to force the stand into Portal could result in fire, electric shock, or other injury or damage.
    • Do not attempt to force the stand to plug into Portal. If you have difficulty plugging it in, examine it to make sure the small prong is on the top and then attempt to plug in.
    • If you continue to have difficulty plugging the stand in, contact customer support at portal.facebook.com/help/.
  • If the power adapter, stand, or power cord appear damaged, discontinue use immediately and contact customer support for a replacement.
  • Do not use the power adapter with other devices.
  • Do not pull on the power cord to unplug. To disconnect Portal from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and power cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal. Do not allow children to play with the power adapter or power cord.
  • Keep your Portal power adapter and stand away from water/liquids and heat sources.
  • Portal is for indoor use only. Set up on a stable, flat surface.

Portal TV Adapter

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

  • It is important that you carefully read the Health and Safety Information for your Portal TV in addition to these warnings before use, available at portal.facebook.com/safety/.
  • Shock hazard. Don’t open or disassemble your Portal or power adapter and stand, even when unplugged.
  • Only use the included power adapter. Connect power adapter to your Portal TV before plugging it into a rated AC power source with 100V to 240V AC at 50Hz to 60Hz.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • If the power adapter or power cord appears damaged, discontinue use immediately and contact customer support for a replacement.
  • Do not use the power adapter with other devices.
  • Do not pull on the power cord to unplug. To disconnect Portal TV from power, pull at the plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and power cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal TV. Do not allow children to play with the power adapter or power cord.
  • Keep your Portal TV and power adapter away from water/liquids and heat sources.
  • Your Portal TV and power adapter are for indoor use only.

Portal TV Remote

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

  • It is important that you carefully read the Health and Safety Information for your Portal TV in addition to these warnings before use, available at portal.facebook.com/safety/.
  • Don’t open or disassemble your Portal TV remote other than to change the batteries.
  • Keep the Portal TV remote away from sources of heat, liquids or moisture.
  • Do not use your Portal TV remote if any part is broken or damaged.
  • Battery safety. Your Portal TV remote contains AAA batteries.
  • CHOKING HAZARD. The remote is not a toy. It contains batteries, which are small parts. Keep away from children under 3.
  • Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children until it can be repaired.
  • Keep batteries in original package until ready to use. Properly dispose of used batteries promptly.
  • The batteries in the remote are user-replaceable. Do not mix old and new batteries. Replace all batteries of a set at the same time.
  • Do not disassemble, pierce or attempt to modify batteries.
  • Risk of fire. Batteries can explode or leak if installed backwards, disassembled, charged, crushed, mixed with used or other battery types, or exposed to fire or high temperature.
  • Remove exhausted batteries from product promptly. Remove batteries before storage or extended periods of non-usage. Exhausted batteries may leak and damage your device.
  • Refer to portal.facebook.com/support/ for proper maintenance, replacement and disposal of batteries.
  • To avoid damage, keep your Portal TV remote away from pets.
  • WARNING. Your device emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators). Consult a doctor or the medical device manufacturer before using.

Portal HDMI Cable

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: Read and follow included safety information. Failure to do so could lead to injury or damage.

  • It is important that you carefully read the Health and Safety Information for your Portal TV in addition to these warnings before use, available at portal.facebook.com/safety/.
  • To reduce potential trip or entanglement hazards, arrange cables and power cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the device(s) your HDMI cable is plugged into.
  • This cable is not a toy. Do not allow children to play with the HDMI cable.
  • To avoid damage, keep away from pets.
  • Keep the HDMI cable away from sources of heat, liquids or moisture.
  • For indoor use only.
  • Periodically inspect this cable and connector tips for damage or signs of wear. Do not use this cable if connector ports, the cable or any part is damaged, cracked, or exposed.
  • Ensure that all connections with other devices are secure, with each end fully plugged in. Failure to properly secure the cables could lead to injury or damage.
  • Before moving devices connected to your HDMI cable, unplug each end of the cable.
  • This cable is intended for use only with Portal TV. Use with unauthorized products may cause performance issues or damage.

Portal Go Charging Dock

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

It is important that you carefully read the Health and Safety Information for your Portal device in addition to these warnings before use, available at portal.facebook.com/safety.

Electrical Safety

Do not open, disassemble or modify your Portal Go, power adapter or charging dock (including its power cord) (collectively, “your Portal device”), for any reason, even when unplugged. Do not use if damaged.

Shock hazard. Your Portal device is a high-voltage device and opening or disassembling could cause electric shock or other injury.

  • Only use the included power adapter (or another one that is authorized for use with this device by Facebook).
  • Plug the power cord into the power adapter first. Then plug the power adapter into a rated AC power source with 100V to 240V AC at 50Hz to 60Hz.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • Do not pull on the power cord to unplug your Portal device’s charging dock from the electrical outlet. Instead, pull from the base of the power adapter plug.
  • If the power adapter or power cord appears damaged, discontinue use immediately and contact customer support for a replacement.
  • Do not place metal objects, conductive material or magnets across the metal portions of the charging dock.
  • Set up and use your Portal device indoors on a stable flat surface.
  • Arrange the power adapter and charging dock (including its power cord) so they are not a trip or entanglement hazard.
  • You should ensure that you use the battery, power adapter and charging dock in accordance with all user instructions. Improper use of the battery, power adapter or charging dock may result in a fire, explosion, battery leakage, or other hazard.
  • Your Portal device complies with applicable limits for industry surface temperature standards. To prevent potential low-temperature burns from prolonged direct contact, avoid direct skin contact with your Portal device for long periods of time when charging.
  • Keep your Portal device, including its power adapter, charging dock and power cord, away from water and other liquids, direct sunlight and heat sources.
  • Your Portal device, including its power adapter, charging dock and power cord, is for indoor use only.

WARNING. Your Portal device emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids, and defibrillators). Consult a doctor or the medical device manufacturer before using.


Portal+ Power Adapter

Safety Information

Use Responsibly. Read all instructions and safety information before use. Print or save this page for future reference.

WARNING: FAILURE TO FOLLOW ALL THESE SAFETY INSTRUCTIONS BELOW COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

It is important that you carefully read the Health and Safety Information for your Portal+ and its power adapter (including its power cord) (collectively, “your Portal device”) in addition to these warnings before use, available at portal.facebook.com/safety.

Electrical Safety

Don’t open or disassemble your power adapter for any reason, even when unplugged.

Shock hazard. Your Portal device power adapter is a high-voltage device and opening or disassembling could cause electric shock or other injury.

  • Only use the included power adapter. Plug the power cord into your Portal device first, then into a rated AC power source with 100V to 240V AC at 50Hz to 60Hz.
  • Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. If you are unsure of the type of power supplied to your home, consult a qualified electrician.
  • If the power adapter or power cord appears damaged, discontinue use immediately and contact customer support for a replacement.
  • Do not use the power adapter with other devices.
  • Do not pull on the power cord to unplug from the electrical outlet. To disconnect your Portal device from the electrical outlet, pull from the base of the power adapter plug.
  • To reduce potential trip or entanglement hazards, arrange any cables and power cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Portal device. Do not allow children to play with the power adapter or power cord.
  • Keep your Portal device and power adapter away from water/liquids and heat sources.
  • Your Portal device and power adapter are for indoor use only.

Date of Last Revision: July 27, 2021

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*Offer valid September 21, 2021 (9:00 AM PST) – October 31, 2021 (8:59 PM PST). Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at portal.facebook.com. Excludes all Portal accessories. Cannot be combined with any other offers, discounts, or coupons. Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

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