Legal Documents

Supplemental Portal Terms of Service

Your use of a Portal-branded device (“Portal”) is governed by both the Facebook Terms of Service (located at facebook.com/terms/) and these Supplemental Portal Terms of Service (“Portal Terms”), which together form an agreement between you and Facebook, Inc. (“Facebook” or “we” or “us” or “our”). Our Supplemental Portal Data Policy (located at portal.facebook.com/legal/data-policy/) supplements the Facebook Data Policy (located at facebook.com/policy) which together explain how we collect, use, and share information when you use your Portal. The term “Facebook Products” as used in our terms and policies includes your Portal. By using your Portal, you agree to these Portal Terms, including the Facebook Terms of Service, which each form part of the agreement between you and Facebook. Certain Third Party Services (as defined below) are also available on Portal. Your use of these services may be subject to the terms, conditions and policies governing those Third Party Services (see below for further details).

ARBITRATION NOTICE: YOU AGREE THAT DISPUTES THAT YOU HAVE AGAINST US ARISING OUT OF OR RELATED TO THESE PORTAL TERMS, YOUR PORTAL, OR RELATED SERVICES WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.

Your Commitments to Facebook and Our Community

  1. Your responsibility for your use of the device. You may only use your Portal for personal and non-commercial use, and subject to these Portal Terms and any other terms made available by us relating to Portal-branded devices. Except to the extent such restriction is prohibited under applicable law, you will not disassemble, decompile, reverse engineer, decrypt, or attempt to derive any code or extract software from, your Portal or any software or services made available on or through your Portal, including Third-Party Services (as defined below). You are also responsible for complying with all applicable laws when using your Portal, including providing any notice or obtaining any consents from other individuals who use or interact with your Portal, including to the extent required under privacy or data protection laws.

  2. Your responsibility for other users of the device. Each user, including you, who logs into your Portal is referred to in these Portal Terms as an “Owner” of your Portal. You are responsible for the activities of all users of your Portal, including other Owners and non-Owners, and for their compliance with these Portal Terms.

  3. Your responsibility for use of third-party software, services, and content on the device. Your Portal can be used to access certain software, services, and content provided by third parties (“Third-Party Services”). Your use of Third-Party Services is at your own risk. Use of a Third-Party Service may be subject to additional terms, conditions, fees, and policies imposed by the third party (together, “Third-Party Terms”). As Owner, you are responsible for complying with any applicable Third-Party Terms and we recommend that you review any applicable Third-Party Terms before using Third-Party Services. We assume no obligations or liability with respect to any Third-Party Services, and we make no representations or warranties with respect to them. The features, functionality, or availability of a Third-Party Service may change or be discontinued, in accordance with these Portal Terms or the applicable Third-Party Terms. If you use a Third-Party Service, you understand and agree that we may install upgrades, updates and additional features for the Third-Party Service. We have no liability for any information that you provide or authorize us to provide to a provider of a Third-Party Service, or for such third party’s collection, use and disclosure of such information. Also, if you are removed as an Owner from your Portal and you had connected the Portal to a Third-Party Service, your Portal may still provide access to that Third-Party Service through use of your Third-Party Service account credentials, unless you take action to discontinue access to that service on your Portal (e.g., by changing the applicable account settings for the relevant Third-Party Service).

Additional Terms

  1. Your Portal’s functionality, performance, or both may change over time. We may introduce new features, impose limits on, suspend, eliminate, change, or update certain existing features or any part of your Portal’s services, or restrict access to parts or all of your Portal. Certain Portal features may require a Facebook account. If you download or use our software, you give us permission to download and install updates to the software where available.

  2. If we determine that you have breached the terms or policies applicable to your Portal, including the Facebook Terms of Service, the Portal Terms, or Third-Party Terms, or if Facebook suspends or disables your account, your access to or use of your Portal may be suspended or disabled, and you may lose access to or use of part or all of the services offered by Facebook or third parties through your Portal. Facebook and its affiliates assume no liability for such loss of access and use and will have no obligations related to such loss.

  3. NO ACCESS TO EMERGENCY SERVICES: There are important differences between your Portal and your mobile or fixed-line telephone service. Your Portal does not provide access to emergency services or emergency service providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. You should ensure you can contact your relevant emergency service providers through a mobile, fixed-line telephone, or other service.

  4. We work constantly to improve our services and develop new features to make our Facebook Products better for you and our community. As a result, we may need to update these Portal Terms from time to time to accurately reflect our services and practices. Unless otherwise required by law, we will notify you before we make changes to these Portal Terms and give you an opportunity to review them before they go into effect. Once any updated Portal Terms are in effect, you will be bound by them if you continue to use your Portal.

  5. DISCLAIMERS; LIMITATIONS OF LIABILITY; INDEMNIFICATION.

    We work hard to provide the best Products we can and to specify clear guidelines for everyone who uses them. Our Products, however, are provided “as is,” and we make no guarantees that they always will be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content they share (including offensive, inappropriate, obscene, unlawful, and other objectionable content).

    We cannot predict when issues might arise with our Products. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms or the Facebook Products, even if we have been advised of the possibility of such damages.

    Our aggregate liability arising out of or relating to these Terms will not exceed the greater of $100 or the amount you have paid us in the past twelve months. THERE ARE IMPORTANT HEALTH AND SAFETY WARNINGS AND INSTRUCTIONS THAT YOU MUST READ BEFORE USING YOUR PORTAL, WHICH ARE AVAILABLE AT PORTAL.FACEBOOK.COM/LEGAL/SAFETY/.

    WARNING: FAILURE TO FOLLOW THIS HEALTH AND SAFETY INFORMATION MAY RESULT IN DAMAGE TO YOUR PORTAL, ACCESSORIES OR ANY CONNECTED DEVICES, AND MAY INCREASE THE RISK OF PERSONAL INJURY, DISCOMFORT OR OTHER POTENTIAL HAZARDS. BY USING YOUR PORTAL, YOU REPRESENT AND WARRANT THAT YOU HAVE REVIEWED THESE WARNINGS AND INSTRUCTIONS (AND WILL REVIEW ANY UPDATES THERETO), AND WILL ACT IN ACCORDANCE WITH SUCH WARNINGS AND INSTRUCTIONS.

    Portal devices are covered by a Limited Warranty (located at portal.facebook.com/warranty/) offered by Facebook Technologies, LLC. Nothing in these Portal Terms between you and Facebook is intended to either abridge or expand the scope of that Limited Warranty.

    You agree to defend (at our request), indemnify and hold us (Facebook and its affiliates) harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorneys’ fees and costs, arising out of or in any way connected with (a) any actual or alleged breach of the Facebook Terms of Service (as supplemented by these Portal Terms) by you, and (b) any use of your Portal in violation of applicable law, or any distribution, transfer, or export of your Portal, by you and any other user of your Portal.

  6. DISPUTE RESOLUTION

    PLEASE READ THIS SECTION 6 CAREFULLY BECAUSE IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. THIS SECTION 6 REQUIRES YOU TO SUBMIT TO BINDING ARBITRATION OF ANY AND ALL DISPUTES (EXCEPT AS EXPRESSLY PROVIDED FOR BELOW) THAT YOU HAVE AGAINST US ARISING OUT OF OR RELATED TO THESE PORTAL TERMS, YOUR PORTAL OR RELATED SERVICES, AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

    In the event that you have any dispute with us that is connected to these Portal Terms, you may contact us at portalhelp@fb.com and we will endeavor to resolve this dispute. Except as provided below, you and we agree that any cause of action, legal claim, or dispute (“claim(s)”) that you have against us arising out of or related to these Portal Terms, your Portal or related services must be resolved by arbitration on an individual basis. Class actions and class arbitrations are not permitted; you may bring a claim only on your own behalf and cannot seek relief that would affect other users of Portal-branded devices. If there is a final judicial determination that any particular claim (or a request for particular relief) cannot be arbitrated in accordance with the limitations of this Section 6, then only that claim (or only that request for relief) may be brought in court. All other claims (or requests for relief) remain subject to this Section 6.

    Instead of using arbitration, you can bring claims in your local “small claims” court, if the rules of that court will allow it. If you don't bring your claims in small claims court (or if you or we appeal a small claims court judgment to a court of general jurisdiction), then the claims must be resolved by binding, individual arbitration. The American Arbitration Association (“AAA”) will administer all arbitrations under its Consumer Arbitration Rules, as amended by these Portal Terms. YOU EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY.

    The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in the Facebook Terms of Service as supplemented by these Portal Terms will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you. Disputes related to intellectual property (like copyrights, patents, trademarks, and trade secrets) are not subject to arbitration and instead must be brought in court. In addition, disputes relating to the scope and enforceability of this arbitration provision or the interpretation of the prohibition of class and representative actions are for a court to decide, in the jurisdictions specified below.

    This arbitration provision is governed by the Federal Arbitration Act. You can opt out of this arbitration provision within 30 days of the date that you first agreed to these Portal Terms. To opt out, you must send your name, residence address, and email address used for your Facebook account, and a clear statement that you want to opt out of this arbitration provision, and you must send them here: Facebook, Inc. ATTN: Portal Arbitration Opt-out, 1601 Willow Road, Menlo Park, CA 94025.

    Before you commence arbitration of a claim, you must provide us with a written Notice of Dispute that includes your name, residence address, username, and email address you use for your Facebook account, a detailed description of the dispute, and the relief you seek. Any Notice of Dispute you send to us should be mailed to Facebook, Inc., ATTN: Portal Arbitration Filing, 1601 Willow Road, Menlo Park, CA 94025. Before we commence arbitration, we will send you a Notice of Dispute to the email address you use with your Facebook account, or other appropriate means. If we are unable to resolve a dispute within 30 days after the Notice of Dispute is received, you or we may commence arbitration.

    We will pay all arbitration filing fees, administration and hearing costs and arbitrator fees for any arbitration if your claims seek less than $75,000 and you timely provided us with a Notice of Dispute. For all other claims, the costs and fees of arbitration shall be allocated in accordance with AAA’s applicable rules, including rules regarding frivolous or improper claims.

    For any claim that is not arbitrated or resolved in small claims court or not subject to arbitration, you agree that it will be resolved exclusively in the U.S. District Court for the Northern District of California or a state court located in San Mateo County. You also agree to submit to the personal jurisdiction of either of these courts for the purpose of litigating any such claim.

    For avoidance of doubt, if any portion of these Portal Terms is found to be unenforceable (including but not limited to the Terms of this Section), the remaining portion will remain in full force and effect. If we fail to enforce any of the Portal Terms, it will not be considered a waiver.

  7. The laws of the State of California, to the extent not preempted by or inconsistent with federal law, will govern these Portal Terms and any claim, without regard to conflict of law provisions.

    Portal-branded devices are only intended for use in the Supported Countries. Certain device functionality and services may not be accessible outside of the Supported Countries. You will not use, or allow others to use, your Portal if you or they (a) are identified on the Office of Foreign Assets Control’s Specially Designated Nationals List, (b) are placed on the U.S. Department of Commerce’s Denied Persons List or Entity List or any other U.S. export control list, (c) are using IP proxying or other methods to disguise the location of your Portal, (d) are located in a country subject to comprehensive U.S. trade sanctions, (e) are prohibited by applicable law from doing so, or (f) have had your or their right to use Facebook or your Portal suspended or disabled. You will not, and will not allow others to, use, distribute or transfer, your Portal in any manner that violates applicable law, including all applicable export control and trade sanctions laws of the Supported Countries and any other applicable governmental authority. Your Portal may not be resold, transferred or otherwise disposed of in a country subject to U.S. embargo or to a person or organization sanctioned by the U.S. government without obtaining required approvals from the U.S. government.

  8. These Portal Terms are effective until terminated, and will terminate when the Facebook Terms of Service between you and us is terminated. Upon termination, these Terms shall terminate as an agreement between you and us, but the provisions in Sections 5-10 will remain in place.

  9. Other

    • These Portal Terms and all other applicable terms (including but not limited to the Facebook Terms of Service, and, if applicable, Product Testing Agreement) make up the entire agreement between you and Facebook, regarding your use of our Products, and supersede any prior agreements.
    • If you use a Portal device pursuant to a product testing agreement, beta testing agreement, or similar agreement (a “Product Testing Agreement”), in the event of a conflict between such Product Testing Agreement, on one hand, and these Portal Terms and/or the Facebook Terms of Service, on the other hand, the Product Testing Agreement shall govern to the extent of the conflict. Nothing in these Portal Terms limits any of our rights under the Facebook Terms of Service or any additional terms that they reference.
  10. These Portal Terms govern personal and non-commercial uses of your Portal. We may permit certain limited commercial or business uses of Portal-branded devices pursuant to and solely as set forth in separate Portal Commercial Terms and any other applicable terms referenced therein. By using your Portal for such commercial or business uses, you agree to the Portal Commercial Terms.

Date of Last Revision: September 18, 2019

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