Legal Documents

Portal Usage

Supported Countries

  • Australia
  • Canada
  • France
  • Italy
  • New Zealand
  • Spain
  • United Kingdom
  • United States

Portal Usage

Currently, “Hey Portal” is only available in English (US/Canada/UK) and Spanish (US), and will be disabled if you select any language other than English (US/Canada/UK) or Spanish (US) as your preferred language on your Portal. If you have selected English (UK) as your preferred language on your Portal, using “Hey Portal” to begin a WhatsApp call is not currently available. Note that the Device Language on your Portal for Spanish (US) is called Español (America Latina). You can still make calls on your Portal using the touch screen, and we’re hard at work to add “Hey Portal” functionality in additional languages. Additionally, “Hey Portal” is currently not available if you have only linked your Workplace account to your Portal (and not your Facebook or WhatsApp accounts).

Currently, you can choose from English (US/Canada, Australia, New Zealand, and United Kingdom versions available), French, German, Italian or Spanish as your preferred language on your Portal. To choose a language, simply connect your Portal to a wireless network to update your software, then select your language.

Content on your Portal is only available in the language(s) supported by the applicable content partner - this means not everything is supported in both English and your preferred language.

We may install third-party applications on your Portal TV during initial setup. For a list of those applications, including their terms, privacy statements, and applicable fees, please visit These applications can be uninstalled at any time by pressing and holding the icons on the Portal’s home screen.

Get emails from Facebook about Portal and other Facebook hardware products.

“Hey Portal” voice command availability varies. Learn more. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply.

*Represents savings off of regular, non-promotional prices. Both products must be purchased on same receipt to qualify. Valid on qualifying purchases at Not valid on prior purchases and non-transferable. Not valid for cash or cash equivalent. Valid on in-stock products only. Offer may be cancelled or modified at any time without notice. Void where prohibited.

†Extended Holiday Return Period: Products ordered November 16, 2020 through January 1, 2021 on are eligible to be returned through January 31, 2021. Return requests must be completed by end of day January 31, 2021 (local time) to be eligible. All other terms and conditions of our standard return terms apply.

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